In dus trias

STORIES OF OUTSOURCED TECHNOLOGY

• MORE THAN 500 ATMS AS A SERVICE

  One of Ecuador’s leading financial institutions decided to renew its installed base of more than 500 ATMs for more efficient and state-of-the-art equipment and to hire reliable external services that would allow the client to improve the level of services and coverage in its self.service channels; internally, it sought to automate its incident management with real-time visualization of its entire network. The need to improve their level of service, as well as to reduce the high costs of managing the network of tellers and external suppliers motivated the Bank to seek new negotiation alternatives with solid and reliable suppliers.

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• PROACTIVE AND AUTOMATIC RESOLUTION FOR COMPUTING EQUIPMENT OF PHARMACEUTICAL LABORATORY

  A pharmaceutical laboratory, due to its rapid growth in the country where it operates, put together its IT teams according to the need of the operation, without being able to plan beyond the short term. When looking to implement new technologies, they face the challenge of not having an adequate infrastructure to support current and future projects.

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• REDUCED OPERATIONAL SPENDING BY CONTROLLING THE HIDDEN COSTS OF PRINTING

  In order to establish itself in the Central American region, a global bank acquires banks in the region, but faces the challenge of managing an inherited fleet of printing equipment that brings a high operating cost and does not allow it to be standardized. The complexity of the environment, and the need to consolidate, led the client to adopt a new managed printing service that brought them a reduction in their expenses and operational efficiency.

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